Frequently Asked Questions
The following list contains common questions regarding registration with the eTribez platform. The answers given here should solve most of the issues registrants may face during registration.
Registration and Sign In
Q: I try to register and see the following message: "Email address already exists".
A: This happens when a user is already registered with their email address but tries to register again. Simply enter the system using the Sign In window instead of Register.
Q: I am already registered to the system. Now I try to sign in and I get the following message: "Incorrect email or password".
A: This can happen for two possible reasons:
- You may have forgotten your password. Simply click on Forgotten my password and a new password will be sent to your email address.
- You may have used a different email address or made a typo when you first registered. For example, typing email@example.com instead of firstname.lastname@example.org. In such case, please contact us and provide your name and email address.
Q: I get a message telling me that my session has expired, or that my browser blocks cookies.
A: A session expires after several hours of inactivity. Simply sign in again using the Sign In window. If it happens again after you signed in, make sure that cookies are enabled in your browser.
Q: What browsers can I use to register?
A: The registration system works best on Chrome browser. It also supports Firefox (version 3.5 and newer) and Internet Explorer (version 10 and newer), Safari and Edge.
Completing the Application Form
Q: I click on the Next button to go to the next page, but the system won't let me.
A: The system allows you to progress to the next page only after all required questions (marked with a red star) have been completed. Scroll up to find the missing answer, which will be marked with a red message such as: This field is required.
Q: I haven’t finished answering all the questions. Can I save my work and continue later?
A: Yes. Simply click on the Continue Later button and the system will save your progress. You will be able to return and complete your application at any time using the Sign In panel. Use your email address and the password you chose to sign in.
Q: I am trying to upload photos but I get the following message: "Max file size 5MB".
A: Photo upload is limited to 5MB per image. To reduce the size of your photos.
Q: My photos are smaller than 5MB but I still get an error message.
A: Supported formats are common image formats: JPG, GIF or PNG. Please verify that the images you upload are in one of these formats.